Ever since the emphasis of corporate has shifted significantly from products to customers, the importance of maintaining a perfect customer relationship has reached its pinnacle.
This facilitated the need for systems that will improve the efficiency and effectiveness of employees who interact with the customers without compromising quality and customer satisfaction. This resulted in administering various systems and software commonly referred to as Customer Relationship Management Software.
Over the years, the competence of the CRMs used started to play a significant role in customer satisfaction and retention. As the systems got complex, people who use these needed to be equipped with thorough knowledge and understanding how it works.
These training programs are designed to provide great insights and real-life scenarios to the candidates undergoing the training program. The training also focuses on various ERP systems like Informatica, MS Dynamics and Oracle apps that help in better and efficient collection, interpretation and management of data from various business activities.