Customer Service, CRM - Trainings & Certification Courses

( 11  found)

Also known as customer care or support, it is a professional service for customers before, within, and post purchase process of a product or a process.  Offered as a series of service activities, customer care aims for enhancement of the level of customer satisfaction.


The purpose of customer service is to provide assistance for optimum utilization of the products or service consumerhas purchased or about to purchase. It is a managerial process for retaining customer’s brand loyalty and for generating referral leads. 


A company with a good customer service function helps improve its image and increases brand loyalty. Customer service workshops and programs by well-known experts like Ron Kaufman are conducted regularly and you can benefit by attending these training programs.

Check out the blog article on Customer Relationship Management(CRM) by subject matter experts
  • Handling Customer Complaints

    From December 10, 2019 09:30 until December 10, 2019 17:30
    • At: Delhi-NCR Barakhamba Avenue, Connaught Place,Near Modern School, New Delhi, Delhi 110001, India
    • Categories: Soft Skills - Negotiation, Customer Service, CRM, Soft Skills - Team Building
    • Tags: Classroom training
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  • Handling Customer Complaints

    From December 13, 2019 09:30 until December 13, 2019 17:30
    • At: Chennai 564, Anna Salai, Teynampet, Thiru Vi Ka Kudiyiruppu, Teynampet, Chennai, Tamil Nadu 600018, India
    • Categories: Soft Skills - Negotiation, Customer Service, CRM, Soft Skills - Team Building
    • Tags: Classroom training
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  • Handling Customer Complaints

    From December 17, 2019 09:30 until December 17, 2019 17:30
    • At: Mumbai Hotel JW Marriott, Juhu Tara Road, Near Juhu Beach, Mumbai
    • Categories: Soft Skills - Negotiation, Customer Service, CRM, Soft Skills - Team Building
    • Tags: Classroom training
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    • At: Online - Across World
    • Categories: Customer Service, CRM
    • Tags: E-learning course, Course Duration: 7 Hours
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    • At: Online - Across World
    • Categories: Customer Service, CRM
    • Tags: E-learning course, Course Duration: 2 Hours
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    • At: Online - Across World
    • Categories: Customer Service, CRM
    • Tags: E-learning course, Course Duration: 15 Hours
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    • At: Online - Across World
    • Categories: Customer Service, CRM
    • Tags: E-learning course, Course Duration: 8 HoursS
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    • At: Online - Across World
    • Categories: Customer Service, CRM
    • Tags: Assessment, Duration 50 Minutes
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    • At: Online - Across World
    • Categories: Leadership Development, Coaching & Strategy, Customer Service, CRM, Entrepreneurship, Business Plans - Entrepreneurship
    • Tags: E-learning course
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    • At: Can be conducted anywhere in India or World as per client need
    • Categories: Customer Service, CRM
    • Tags: On Demand Program, Duration 2 Days, Corporate Training Module
    • View Details and Book
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