Customer Service, CRM - Trainings & Certification Courses

( 9  found)

Also known as customer care or support, it is a professional service for customers before, within, and post purchase process of a product or a process.  Offered as a series of service activities, customer care aims for enhancement of the level of customer satisfaction.


The purpose of customer service is to provide assistance for optimum utilization of the products or service consumerhas purchased or about to purchase. It is a managerial process for retaining customer’s brand loyalty and for generating referral leads. 


A company with a good customer service function helps improve its image and increases brand loyalty. Customer service workshops and programs by well-known experts like Ron Kaufman are conducted regularly and you can benefit by attending these training programs.

Check out the blog article on Customer Relationship Management(CRM) , CRM by subject matter experts
  • Handling Customer Complaints training

    From July 19, 2017 09:30 until July 19, 2017 17:34
    • At: Bangalore Kumara Krupa High Grounds, Next to CM Guest House, Bengaluru, Karnataka 560001, India
    • Categories: Customer Service, CRM
    • Tags: Classroom training, Duration 2 Day
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  • Handling Customer Complaints training

    From July 20, 2017 09:30 until July 20, 2017 17:34
    • At: Mumbai Hotel JW Marriott, Juhu Tara Road, Near Juhu Beach, Mumbai
    • Categories: Customer Service, CRM
    • Tags: Classroom training, Duration 2 Day
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  • Customer Service Excellence Training Program

    From July 20, 2017 09:30 until July 20, 2017 17:00
    • At: Mumbai B. N. Agarwal Market, Vile Parle East, Mumbai, Maharashtra 400057, India
    • Categories: Customer Service, CRM
    • Tags: Classroom training, Duration 1 Day
    • View Details and Book
  • Handling Customer Complaints training

    From August 04, 2017 09:30 until August 04, 2017 17:34
    • At: Delhi-NCR Barakhamba Avenue, Connaught Place,Near Modern School, New Delhi, Delhi 110001, India
    • Categories: Customer Service, CRM
    • Tags: Classroom training, Duration 2 Day
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    • At: Can be conducted anywhere in India or World as per client need
    • Categories: Customer Service, CRM
    • Tags: On Demand Program, Duration 4 Days, Corporate Training Module
    • View Details and Book
    • At: Online - Across World
    • Categories: Leadership Development, Coaching & Strategy, Customer Service, CRM, Entrepreneurship, Business Plans - Entrepreneurship
    • Tags: E-learning course
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    • At: Online - Across World
    • Categories: Customer Service, CRM
    • Tags: Assessment, Duration 50 Minutes
    • View Details and Book
    • At: Can be conducted anywhere in India or World as per client need
    • Categories: Customer Service, CRM
    • Tags: On Demand Program, Duration 2 Days, Corporate Training Module
    • View Details and Book
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