Customer Service, CRM - Trainings & Certification Courses

( 11  found)

Also known as customer care or support, it is a professional service for customers before, within, and post purchase process of a product or a process.  Offered as a series of service activities, customer care aims for enhancement of the level of customer satisfaction.


The purpose of customer service is to provide assistance for optimum utilization of the products or service consumerhas purchased or about to purchase. It is a managerial process for retaining customer’s brand loyalty and for generating referral leads. 


A company with a good customer service function helps improve its image and increases brand loyalty. Customer service workshops and programs by well-known experts like Ron Kaufman are conducted regularly and you can benefit by attending these training programs.

Check out the blog article on Customer Relationship Management(CRM) by subject matter experts
  • Handling Customer Complaints

    From June 21, 2018 09:30 until June 21, 2018 17:30
    • At: Delhi-NCR Barakhamba Avenue, Connaught Place,Near Modern School, New Delhi, Delhi 110001, India
    • Categories: Soft Skills - Negotiation, Customer Service, CRM, Soft Skills - Team Building
    • Tags: Classroom training
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  • Handling Customer Complaints

    From June 23, 2018 09:30 until June 23, 2018 17:30
    • At: Bangalore Kumara Krupa High Grounds, Next to CM Guest House, Bengaluru, Karnataka 560001, India
    • Categories: Soft Skills - Negotiation, Customer Service, CRM, Soft Skills - Team Building
    • Tags: Classroom training
    • View Details and Book
  • Handling Customer Complaints

    From June 26, 2018 09:30 until June 26, 2018 17:30
    • At: Mumbai Hotel JW Marriott, Juhu Tara Road, Near Juhu Beach, Mumbai
    • Categories: Soft Skills - Negotiation, Customer Service, CRM, Soft Skills - Team Building
    • Tags: Classroom training
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    • At: Online - Across World
    • Categories: Leadership Development, Coaching & Strategy, Customer Service, CRM, Entrepreneurship, Business Plans - Entrepreneurship
    • Tags: E-learning course
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    • At: Online - Across World
    • Categories: Customer Service, CRM
    • Tags: Assessment, Duration 50 Minutes
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    • At: Can be conducted anywhere in India or World as per client need
    • Categories: Customer Service, CRM
    • Tags: On Demand Program, Duration 2 Days, Corporate Training Module
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    • At: Online - Across World
    • Categories: Customer Service, CRM
    • Tags: E-learning course, CPD: 15 HOUR
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    • At: Online - Across World
    • Categories: Customer Service, CRM
    • Tags: E-learning course, CPD: 7 HOUR
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    • At: Online - Across World
    • Categories: Customer Service, CRM
    • Tags: E-learning course, CPD: 2 HOUR
    • View Details and Book
    • At: Online - Across World
    • Categories: Customer Service, CRM
    • Tags: E-learning course, CPD: 8 HOURS
    • View Details and Book
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