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ITSM - ServiceNow Training, Certification Courses

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ITSM ServiceNow® is the best way to provide end-to-end visibility to IT environment and business services via a single record system allowing easy consolidation of disjointed legacy and tools while automating the processes on the ServiceNow platform. It is easily configurable and allows quick activation according to your business requirement. Its approach is consistent and simple and helps in increasing efficiency, lessen costs, and dedicate more time for innovation and deliver modern, self-service experience that your employees so expect.

Training takeaways

The Bookmytraining course on ITSM will have the following highlights:

·         Incident Management and Problem Management

·         Change and Release Management

·         Configuration Management Database (CMDB)

·         Service Catalog and Knowledge Management

·         Asset Management

·         Service Level Management

·         Reports and Dashboards

Target audience

Any business personnel, who would want to introduce efficiencies in their business, introduce end-to-end visibility in their services and IT environments via a consolidated record system can opt for the course.

Course advantages

After the completion of the course, you would be able to:

·         Effectively control IT services and gain control over the day to day functioning

·         Rapidly reach time to value

·         Consolidate the Cloud

·         Bring into line It services with the business




The assessment for this course is for professionals who wish to be certified in ITSM for running their businesses in a better and more organised fashion. Participants would receive certification for their knowledge to demonstrate the fact that they are the masters of their trade. 

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