ITIL® Beginners Training, Certification Courses

Organizations make huge investments on their People and Processes in order to meet Organization’s long term goals and vision. Information Technology Infrastructure Library, shortly referred as ITIL, serves the purpose by providing IT services and efficient solutions to their Customers. Offering these services is a very skillful role to support the Customers to offer comprehensive services for the Organization’s long term visions.

The vital aim of the ITIL is to improve the IT services continuously in order to support the Business.

Anyone with the Basic understanding of the terminologies in Infrastructure, its framework and Service Level Agreements, is eligible to take up the course.

In this course, you will learn about the complete framework of ITIL along with the Lifecycle. The program is structured to help you get an insight of the terminologies in the Service Level Management and the crucial concepts involved in it. Course will start with the basic fundamentals of ITIL. The entire Lifecycle is broadly classified into various components. Each of them are further subcategorized to handle the concepts on more detailed fashion. 

·         Core components

·         Service Strategy

·         Service Design

·         Service Transition

·         Continual Service Improvement

·         Service Operation

 At the end of the workshop, you will be able to understand how to manage the resources effectively to utilize the services by allocating various roles and responsibilities.