A majority of organizations around the world have adopted ITIL® as the standard in IT service management. Eager to learn the basics of this widely accepted framework and how itcan be used for service improvement in your organization? ITIL® Foundation is the course you are looking for.
From learning all the relevant terminology, definitions, structure and concepts, you will go on to learn the service life cycle, key principles, associated technology and architecture.
Our pool of highly qualified trainers will ensure you understand best practices,customer insights on IT services andhow to improve customer satisfaction using a more professional approach to service delivery.