Is your organization using ITIL®? Understanding how to adopt it properly in your workplace andbringingthe biggest benefits,is a highly desired skill.
ITIL® Foundation is among the most important certificates for those interested in IT service management. You will learn about the core elements, concepts and terminology used in the service life cycle, the processes that are involved and the roles they play.
With a solid understanding of the fundamentals of this widely accepted framework, you will be able to directly contribute to service improvement at your workplace.